Job Title: Case Manager - Temporary (Next Step Program)
Department: Re-entry Services / DV Transitional
Reports To: Program Manager
Salary Range: $20 - $27 per hour

About Us

The Family Assistance Program empowers individuals and families of all ages and backgrounds by providing the tools, knowledge, and support needed to lead healthy, safe, and fulfilling lives.

Position Summary

We are seeking a dedicated and compassionate Temporary Case Manager to join our Next Step Program. In this role, you will support individuals-particularly those transitioning from incarceration by providing comprehensive case management, advocacy, and life-skills support.

The ideal candidate is organized, empathetic, and experienced in working with high-risk populations. You will play a key role in helping clients achieve stability through goal setting, resource coordination, and ongoing support.

Key Responsibilities

• Conduct weekly meetings with clients to establish and monitor individualized goals
• Provide comprehensive case management services
• Assist clients with budgeting and financial planning
• Support clients with job search, resume development, and obtaining personal documents
• Advocate for clients and help navigate social service systems
• Coordinate rental and utility assistance services
• Conduct client assessments and develop individualized care plans
• Provide counseling, crisis intervention, and emotional support
• Collaborate with team members and external service providers
• Travel between offices, program sites, and client locations as needed

Additional Duties

• Maintain accurate case notes and service documentation
• Input client data into CAP360 and other systems
• Monitor client progress and complete follow-ups and evaluations
• Conduct safety inspections and facilitate fire drills
• Attend community meetings to identify resources
• Coordinate household needs and repairs as necessary
• Perform other duties as assigned

Required Qualifications

Education:

• High School Diploma or GED with at least 2 years of case management experience
• Bachelor's degree in social services, mental health, or a related field preferred

Experience:

• Experience working with high-risk or justice-involved populations
• Knowledge of social work practices and community resources
• Experience with crisis intervention and service coordination
• Strong documentation and communication skills
• Ability to build rapport and motivate clients

Other Requirements:

• Valid driver's license, insurance, and reliable transportation
• Good driving record (no more than 2 points)
• Basic computer skills (MS Office, data entry)
• Bilingual skills preferred

Preferred Skills & Certifications

• CPR/AED Certification
• 40-hour Domestic Violence Training
• Familiarity with HMIS, CAP360, Outlook, Zoom, and Microsoft Teams
• Experience coordinating external services
• Knowledge of crisis counseling and intervention techniques

Work Environment & Physical Requirements

This position involves a mix of office and fieldwork, including travel between locations. The role requires sitting, standing, walking, bending, lifting (up to 50 lbs), and using office equipment for extended periods.

The work environment is collaborative and mission-driven but may involve emotionally challenging situations. Flexibility in scheduling may be required to meet client needs.

Reasonable accommodations are available for individuals with disabilities.