MAJOR DUTIES AND RESPONSIBILITIES
· Identify the needs of the youth
· Must be able and willing to provide emergency hot-line counseling and suicide prevention support
· Supervise clients/volunteers in a positive, caring manner to make sure staff work together as a cohesive group
· Organizing one-on-one and group counseling sessions
· Mentoring children and teenagers under licensing guidelines (Title 22)
· Serving as a role model and mentor to youth clientele in a professional manner
· Ensure policies are followed to protect clients' safety at all times.
· Visiting clients at school or residential homes
· Providing assessment and crisis intervention
· Provide emergency hot-line counseling and suicide prevention support
· Maintain confidentiality regarding client and staff files and locations.
· Answer incoming calls, make outgoing calls, notate messages, and follow up on referrals.
· Assist with establishing contact with parents or guardians of youth.
· Act as a liaison between youth, their families, and various social services, ensuring that young individuals receive the comprehensive support they need.
KEY COMPETENCIES
Intake & Discharge Process HMIS
Outlook/Email Zoom Meeting
TEAMS CPR and First Aid Training
MS Office CAP 360
Knowledge of Community Resources Crisis Intervention & Counseling
PHYSICAL REQUIREMENTS
The employee must be able to sit and stand for long periods, Handle, grasp, and feel objects and equipment, lift to 50 pounds, reach with hands and arms, extend both arms above the head and/or go below the waist, bend or squat, walk and climb stairs and ladders, hear in a moderately noisy environment, and use a phone or headset for extended periods.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If accommodation(s) are required, the employee must inform Human Resources by the first week. If accommodation is not needed at the time of employment but is later required, you must notify Human Resources when it is needed.
Work Conditions: Most of the duties for this position are performed indoors, although travel between work sites may be required. The incumbent may be exposed to some noise (electrical, mechanical, or human) on an occasional basis, as well as other related hazards associated with an office environment.
MINOR DUTIES AND RESPONSIBILITIES
· Input client data into Apricot or CAP360
· Must attend orientation and complete required training
· Demonstrate and incorporate techniques taught during training.
· Willing to travel between offices, units, and business during work.
· Willing to work a fluctuating shift, including nights and weekends.
· Must implement and practice de-escalation techniques.
· Being able to work as an effective team player is essential.
· Other duties as assigned.
QUALIFICATIONS FOR THE JOB
Education:
A High School Diploma or Equivalent (G.E.D.) and three or more years of work experience are acceptable.
Bachelor's degree in Mental Health, Social Services, or Business Preferred
Knowledge of social work practices with high-risk populations.
Experience:
Experience working with people with severe mental illness, providing social services, and knowledge of community outreach.
Excellent Documentation skills.
Excellent written and verbal communication skills.
Experience with crisis intervention and coordinating external service.
Ability to motivate and establish rapport with at-risk youth, transitional youth, and adults.
Other:
Bilingual Preferred
Excellent Computer Skills (Data Entry, MS Office)
Pass Physical and TB Test
Valid Driver's License & Reliable transportation
Pass Background Check (Live Scan)
Proof of Auto Insurance and Valid Registration
Have a good driving record (no more than 2 points)