MAJOR DUTIES AND RESPONSIBILITIES

• Mentoring children and teenagers under licensing guidelines (Title 22)

• Maintain a positive and professional workplace for the benefit of both staff and residents.

• Provides guidance and oversight to Residential Advocates to ensure the day-to-day operations of all Family Assistance Program residences are based on CFS treatment standards and the STRTP Program, providing high-quality, safe residential care. Following all contract, CARF, and licensing standards.

• Responsible for maintaining in-house records in accordance with Community Care Licensing and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards.

• In collaboration with the Residential Operations Director, provides leadership, supervision, coaching, and training to a diverse team of Residential Treatment Counselors, and models one of six supports for the delivery of trauma-informed, strength-based therapeutic care to residents in the treatment home.

• Responsible for overseeing the safe storage, distribution, and documentation of medications in accordance with Community Care Licensing Standards.

• Responsible for implementing a consistent daily routine of the facility, including appointments, maintenance, meals, and other house needs.

• Collaborates with the Clinical Supervisor to support resident treatment, family engagement, and discharge planning.

• Working with the Clinical Supervisor ensures that the medical and educational needs of the youth in their care are met.

• Provides transparency in documenting and reporting staff and resident incidences to leadership. Includes oversight and completion of Incident Reports.

• Communicates professionally and consistently with colleagues and leadership.

• Responsible for the staffing of regular shift counselors, including hiring, orientation, evaluation, discipline, and termination.

• Assists the Residential Director and Mental Health Supervisor, Case Managers, Training Coordinator, Human Resources personnel, and Executive Director in assessing staff training needs. Occasionally performs on-the-job training of residential counselors.

• Responsible for assuring that all residential counselors under their supervision receive necessary training.

• Responsible for on-call duties on a scheduled basis.

• Maintains current licenses and training.

• Other duties as assigned by the Residential Director and/or Executive Director.

• Attends community meetings as requested by the Program Director.

• In coordination with the Program Director, Grant Manager, Executive Director, and other members of the Leadership team, develops and oversees department budget.

• Travel between offices, units, and business locations during the workday.

• Other duties as assigned.

PHYSICAL REQUIREMENTS

All incumbents of this position must be able to perform the minimum requirements of this position with or without reasonable accommodation. The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, move, use their hands, handle objects, and feel, as well as reach with their hands and arms. The employee is occasionally required to climb or balance, lift, and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, employees may be exposed to outside weather conditions. The employee may be exposed to wet and/or humid conditions, as well as very low and high temperatures. The noise level in the work environment can be more than moderate.

Work Conditions: GH/STRTP Administrators often find themselves in a dynamic work environment that blends office settings with fieldwork. Their workspace is typically equipped with standard office tools and technology, including computers and specialized software to manage client cases and housing databases. The nature of their role necessitates a high level of mobility. Work hours can vary, sometimes extending beyond the typical nine-to-five to accommodate client needs or residential requirements. This role requires a professional yet approachable dress code, striking a balance between office norms and the need to be relatable to diverse client populations. The social environment is collaborative, with interactions not just limited to clients but also involving teamwork with other professionals in social services, legal, and housing sectors. Emotional resilience is crucial, as the job involves navigating challenging situations to secure housing solutions. Despite these demands, organizations often support a healthy work-life balance, recognizing the importance of well-being in sustaining high-quality service delivery.

MINOR DUTIES AND RESPONSIBILITIES

• Ability to complete the required training and incorporate the techniques taught

• Must be able to pass CPR and First Aid Training

• Pass a physical and a TB Test.

• Pass a background check and be open and honest about any convictions

• Outing coordinators must possess strong communication skills.

• They must have experience working with children.

• They should have experience working or living in a communal setting.

• They must have experience in environmental education.

• They should have hands-on experience in curriculum development.

• Having volunteer coordination experience is also helpful.

• They should have strong organizational skills.

• They must have and show enthusiasm.

• Perform other related duties as assigned.

QUALIFICATIONS FOR THE JOB

Education:

2 years of accredited college or university education, plus at least 5 years of administrative experience or supervisory experience in social work, direct care, and/or support staff providing direct services to children in an agency or community care facility with a licensed capacity of seven or more.

A master's degree in a behavioral science from an accredited college or university, plus two years of employment as a social worker, as defined in section 80001 (s)(4), in an agency serving children or in a residential congregate care program for children.

A bachelor's degree plus at least three years of administrative experience is also required.

CERTIFICATES, LICENSES, REGISTRATIONS:

Incumbents are required to meet the standards set by the State of California Community Care Licensing, which include a physical exam and health questionnaire, tuberculosis screening clearance, a Statement of Criminal Convictions, a Child Abuse Index Check, and a Department of Justice Fingerprint Clearance. Required to possess and maintain a current and valid California driver's license, as well as an acceptable DMV record, and to maintain the California minimum vehicle coverage and collision insurance. Have a good driving record (no more than 2 points).

CORE COMPETENCIES

To perform this job successfully, an individual should demonstrate the following core competencies:

MISSION - Identifies with, shares in, and displays a commitment to the mission, philosophy, and objectives of the organization. Consistently demonstrates knowledge of and commitment to the mission, considering the principles that underpin it (core values: dignity, service, and social justice) in daily encounters and business transactions, and consistently shows care, compassion, and sensitivity to others.

CHANGE LEADERSHIP - Demonstrates the ability to focus, provide direction, and energize staff around planning and accommodating continuous improvement and change. Effectively leads change efforts, builds support for new policies and procedures, and ensures that changes are successfully implemented. This includes holding people accountable for the shared mission and goals that drive the change, as well as for the culture that will support it. It also involves challenging the status quo, championing appropriate change initiatives, and fostering an environment that encourages and supports these initiatives.

ORGANIZATIONAL INTEGRITY - Understands and actively supports compliance with the organization's philosophy. This includes demonstrating and fostering legal, professional and ethical behaviors and practices in all professional activities, both inside and outside the Organization. Provides counsel and example to subordinate managers to ensure the Organization's operations reflect the highest standards of professional ethics.

LEADING - Demonstrates appropriate interpersonal skills to guide subordinates and/or peers to accomplish objectives; facilitates teamwork, participation and cooperation. Delegates/distributes work so that subordinates/peers have the necessary direction and skills to complete assignments. Measures and communicates performance information to peers and subordinates and fosters a work environment in which others develop their personal and functional competencies.

OBJECTIVE SETTING - Establishes objectives that are linked to and supportive of the organization's strategic plan. States objectives and results that are time-referenced, qualitative and quantitative. Effectively communicates the Organization's ongoing strategic plans and objectives to all staff levels. Supports and demonstrates a focus on measuring results.

PLANNING - Determines resources and actions required to accomplish objectives. Sets priorities and manages time effectively. Identifies potential problems/opportunities and plans contingent actions.

PERFORMANCE MANAGEMENT - Works to ensure that all Organization staff understands their role in the organization's business/strategic plan, the results they are expected to achieve, and the measurement of their performance in relation to expected results. Communicates department objectives and jointly establishes individual objectives and performance criteria with subordinates. 4 of 6 Provides ongoing feedback, reinforces positive performance, and takes corrective actions as necessary to improve performance. Conducts formal, timely reviews.

STAFFING - Recruits, orients, trains and compensates subordinates in order to achieve optimal use of human resources. Ensures that personnel decisions comply with all federal and state employment laws and regulations. Promotes equal employment opportunity and ensures appropriate corrective action is taken as necessary.

DECISION MAKING - Analyzes problems and opportunities and gathers pertinent facts. Identifies and weighs reasonable alternatives. Makes pragmatic decisions and takes action when and as appropriate. Uses sound judgment when taking risks.

INNOVATING - Develops new and unique ideas to improve existing systems or operations, and when new organizational approaches are needed. Encourages innovation and prudent risk taking among all staff. Seeks creative ways to resolve conflicts.

INFLUENCING - Demonstrates the ability to understand, create and utilize various influential relationships within the Organization. Get results without direct control through building, using and sustaining influence with superiors, peers and subordinates.

COMMUNICATING - Communicates and listens effectively by expressing ideas clearly and persuasively. Is proficient, organized and succinct in the work environment and supports an open and honest overall communications climate.

PROFESSIONALISM - Maintains the necessary level of professional knowledge and technical proficiency in areas of functional responsibility.

TEAMWORK AND COOPERATION - Demonstrates a genuine intention to collaborate with others. This includes a strong, optimistic, respectful view of individuals and teams. Fosters teamwork and cooperation by sharing information, soliciting input, encouraging others, and staying aware of outcomes tied to the mission and strategic goals. Proper teamwork and cooperation should eliminate unnecessary power structures by fostering decision-making and accountability within the team and encouraging teams to be self-directed.

BIAS FOR ACTION - Demonstrates a preference for acting. This includes a tendency to act in a self-directed manner, acting before being directed by others or forced by events, seizing opportunities, and being proactive in avoiding potential problems.

CUSTOMER SERVICE - Consistent with the organization's mission, employees demonstrate a commitment to exceptional customer satisfaction with all parties they interface with. Appropriately assesses who our customers are (e.g., anyone the individual has a responsibility to serve, both within and outside the Organization). Conducts self in a polite, forthright manner, articulately communicating with others and using discretion, judgment, common sense, and timeliness in customer service decision-making.

ACKNOWLEDGMENTS:

I have read and understand the entire job description stated above. I also understand that the Family Assistance Program retains the right to change the job description at any time. From time to time, you may be asked to work on special projects to assist with other work necessary or essential to the operation of your group homes or FAP. Your cooperation and assistance in performing such additional work or assignments are expected.

The Family Assistance Program reserves the right to revise, modify, delete, or add to the job description procedures and work rules.